Terms of Service

Welcome to DoAaram. These Terms of Service (“Terms”) govern your access to and use of the DoAaram platform, website, applications, and services.

By accessing or using DoAaram, you agree to comply with these Terms.

1. About DoAaram

DoAaram is a platform that connects customers with independent service professionals for various home and lifestyle services including repair, maintenance, cleaning, beauty, appliance services, and related categories.

2. Acceptance of Terms

By using DoAaram services, you confirm that:

you are at least 18 years old,
the information provided by you is accurate,
and you agree to comply with all applicable laws and policies.

If you do not agree with these Terms, please do not use the platform.

3. Services Offered

DoAaram may provide:

online booking services,
service scheduling,
provider discovery,
payment facilitation,
customer support,
membership programs,
and related technology services.

Actual services are delivered by independent service professionals or partner providers.

4. User Responsibilities

Users agree:

to provide accurate booking details,
maintain respectful behavior,
avoid misuse of the platform,
and make timely payments for services.

Users must not:

engage in fraud,
submit false complaints,
misuse promotions,
harass providers,
or attempt unauthorized access to the platform.

5. Provider Responsibilities

Service professionals using DoAaram agree to:

provide quality services,
maintain professionalism,
follow safety standards,
provide truthful information,
and comply with applicable legal requirements.

DoAaram reserves the right to suspend or remove providers for misconduct or policy violations.

6. Pricing & Payments

Service pricing may vary based on:

location,
service complexity,
materials,
urgency,
and provider availability.

Payments may be collected through:

online payment gateways,
UPI,
cards,
wallets,
or cash on delivery (where available).

Additional charges must be communicated before work execution whenever possible.

7. Cancellations & Refunds

Cancellation and refund handling are governed by the DoAaram Cancellation Policy.

Refund approval depends on:

service stage,
complaint verification,
and applicable operational conditions.

8. Membership Plans

DoAaram may offer membership or subscription plans with special benefits.

Membership benefits:

are non-transferable,
may vary by city/service,
and are subject to plan-specific conditions.

9. Platform Availability

While we strive for uninterrupted services, DoAaram does not guarantee:

continuous platform availability,
error-free operation,
or uninterrupted access at all times.

Temporary outages may occur due to:

maintenance,
technical issues,
internet disruptions,
or external dependencies.

10. Third-Party Services

DoAaram may use third-party services for:

payments,
communications,
analytics,
maps,
OTP verification,
and operational functionality.

Use of such services may also be subject to third-party policies.

11. Limitation of Liability

To the maximum extent permitted by law, DoAaram shall not be liable for:

indirect damages,
incidental losses,
loss of profits,
service delays,
third-party misconduct,
or issues beyond reasonable operational control.

DoAaram acts primarily as a technology and service facilitation platform.

12. Safety & Conduct

Users and providers must maintain respectful and lawful behavior.

DoAaram may suspend or permanently block accounts involved in:

fraud,
abuse,
harassment,
threats,
fake reviews,
or repeated policy violations.

13. Intellectual Property

All platform content including:

logos,
branding,
designs,
software,
text,
graphics,
and related materials

remain the property of DoAaram unless otherwise stated.

Unauthorized copying or commercial use is prohibited.

14. Privacy

Your use of DoAaram is also governed by our Privacy Policy, which explains how data is collected, stored, and used.

15. Modifications to Terms

DoAaram may update these Terms periodically.

Updated Terms become effective once published on the platform.

Continued use of the platform after updates constitutes acceptance of revised Terms.

16. Governing Law

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts located in Madhya Pradesh, India.

17. Contact Us

For questions regarding these Terms:

📧 Email: legal@doaaram.com
📞 Support: +91-6262077088

By using DoAaram, you acknowledge that you have read, understood, and agreed to these Terms of Service.

DoAaram — “Har Kaam, Aaram Se.”