Cancellation Policy — DoAaram
At DoAaram, we aim to provide reliable and hassle-free home services. This Cancellation Policy explains how cancellations, rescheduling, refunds, and related charges are handled.
1. Customer Cancellation
Free Cancellation
Customers may cancel a booking free of charge if the cancellation is made:
- At least 2 hours before the scheduled service time.
Partial Cancellation Fee
A cancellation fee may apply if the cancellation is made:
- Less than 2 hours before the scheduled appointment.
Applicable charges may include:
- Provider travel cost
- Convenience fee
- Slot blocking fee
No-Show Policy
If the customer:
- is unavailable at the location,
- does not answer calls,
- or denies service after provider arrival,
DoAaram reserves the right to charge a no-show fee.
2. Rescheduling Policy
Customers may reschedule bookings subject to provider availability.
- Rescheduling requested at least 2 hours before service time is generally free.
- Last-minute rescheduling may incur operational charges.
3. Provider Cancellation
If a service professional cancels:
- DoAaram will attempt immediate reassignment.
- Customers may choose:
- another provider,
- rescheduled service,
- or full refund (if prepaid).
Repeated provider cancellations may lead to penalties or suspension.
4. Refund Policy
Refund eligibility depends on service stage and payment status.
Eligible Refund Scenarios
Refunds may be issued if:
- provider unavailable,
- service cannot be completed,
- duplicate payment,
- booking cancelled within free cancellation period,
- verified quality issue.
Non-Refundable Situations
Refunds may not apply for:
- completed services,
- change of mind after service completion,
- customer no-show,
- false complaints,
- damages unrelated to service.
5. Refund Processing Time
Approved refunds are generally processed within:
- 5–7 business days for UPI/wallets
- 7–10 business days for cards/bank accounts
Actual timelines depend on payment providers and banks.
6. Membership & Subscription Cancellation
For membership plans:
- Customers may cancel renewal anytime before the next billing cycle.
- Active subscription periods are generally non-refundable unless required by law.
7. Emergency or Force Majeure
DoAaram shall not be held responsible for delays or cancellations caused by:
- natural disasters,
- strikes,
- weather conditions,
- government restrictions,
- technical outages,
- or unforeseen operational disruptions.
8. Abuse & Fraud Prevention
DoAaram reserves the right to:
- block fraudulent users,
- deny repeated misuse,
- suspend accounts involved in suspicious activity,
- recover operational losses caused by intentional misuse.
9. Contact Support
For cancellation or refund assistance:
Email: support@doaaram.com
Phone/WhatsApp: +91-6262077088
Our support team will assist you as quickly as possible.
By booking a service through DoAaram, you agree to this Cancellation Policy.